The California Department of Motor Vehicles (DMV) has redesigned part of their website to make it easier for people to use at home.
The homepage has a prioritized list of services, such as driver’s license and vehicle registration renewal, electronic driver license and identification (ID) card application, REAL ID information, and scheduling an appointment – that are more easily accessible.
The DMV says their REAL ID page offers informational graphics to provide a clear understanding about the federal compliant driver license and ID card and application requirements.
"We are constantly modernizing our website with the customer in mind," said Jean Shiomoto, DMV director. "I want to make sure customers can easily find what they’re looking for and get their questions answered quickly and efficiently. Many transactions don’t require a visit to a field office, we hope the new website makes those options clear and easy to use."
This comes after backlash toward the DMV has stemmed from additional wait times at their field offices as DMV workers transition into complying with the REAL ID Act. The DMV has since created more services to reduce long wait times, along with redesigning their online services.
The DMV says the department will continue to watch how customers interact with its services online and improve where needed in the future to "improve the customer experience."
Check out the DMV’s website and what services you could get through quicker online here.
